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FAQ


1. Why does the wax change colour when resetting after burning?

All of our candles are made with 100% natural soy wax. A characteristic of soy wax is that it may naturally take on the colour of the fragrance oil. Therefore if the wax changes colour slightly after burning this is to be expected and is nothing to worry about. This will not affect the quality, consistency or performance of the candle therefore the candle should still burn perfectly the next time with the same scent throw.

However, if the candle is left on for too long the wax will overheat and essentially burn, this will change the colour of the wax dramatically when it resets. To try and reduce the chances of this happening try not to burn the candle for more than 4 hours.

 

2. My candle has a kind of bubble on the side of the glass, what is this?

Candles are items that can change slightly during the time they are burned. Having a 'bubble' shape of the glass is nothing to worry about. This can be because of the room temperature, for instance if a candle is left in a hot room for a day you may see the glass change from its original look to something like this:

 

This is completely normal and the candle will return to its original look if left alone for approximately 24 hours.

3.What is a scent throw?

This means that the scent from the fragrance oils when burnt fills a room with a long lasting and strong smell.

4. What is tunnelling?

If a candle is burnt for a short period of time, or that an incorrect wick size is used in a candle for the size of the glass a tunnel effect can form. This means that the wax is melted through the middle while a decent amount of wax if left on the side of the glass un-melted. By having the correct wick and making sure the candles are burning for between 2-4 hours at a time tunnelling can be reduced.

5. How do I clean my glasses after the candle has finished?

All of our glasses and jars can be used for many different things after the candle has finished. As we only use soy wax in our candles, cleaning glasses and jars is easy. Use hot soapy water and the wax will wash away, but please remember do not pour the wax down your drain as it will solidify when cool and block your sinks.